Important Legal Agreements
UKHosting LTD provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of UKHosting LTD are subject to the following terms of service:
You agree to use all UKHosting LTD services and facilities at your own risk. UKHosting LTD specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall UKHosting LTD be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.
Customer agrees that it shall defend, indemnify, save and hold UKHosting LTD harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against UKHosting LTD, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless UKHosting LTD against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with UKHosting LTD's server.
UKHosting LTD reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from UKHosting LTD's server. UKHosting LTD shall be the sole judge of what violates this Policy.
At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. If you are not satisfied within your first 7 days we would be happy to provide you with a full refund (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration fee is nonrefundable).
We accept Visa, Master Card, American Express, Discover Card. For webhosting plans we will setup your account as soon as payment is received. Clients are encouraged to pay by credit card as it is the easiest way to handle payment at this time. Their are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.
All accounts are billed according to the dates they were first activated on. If you will not pay for service renew in 5 days after deactivation, your account will be suspended. If you will not pay for service renew in 30 days after deactivation, your account will be terminated. You will receive an email reminder 5 days till deactivation.
Acceptable Use Policy
All services provided by UKHosting LTD may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless UKHosting LTD and its employees from any claims resulting from the use of the service which damages the subscriber or any other party. Our acceptable use policy is actively and strictly enforced. Offending content or users are suspended from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken. Pornography is prohibited on all UKHosting LTD servers. This includes sites that include sexually explicit or hardcore images and/or advertising.
Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company.
Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.
Illegality In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material. Undesirable Content Certain types of content are not allowed on our network. We do not host adult content of any description. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software, audio and video downloads may only be hosted if you are the writer and copyright owner of the resources or you have a right to distribute the materials. Accounts suspended due to content or AUP violation are not refunded under any circumstances.
Limitation of Liability
UKHosting LTD shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from UKHosting LTD servers going off-line or being unavailable for any reason whatsoever. Furthermore, UKHosting LTD shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of UKHosting LTD servers. All damages shall be limited to the immediate termination of service.
You agree that UKHosting LTD will not be liable for any of the following: (1) Use of your hosting account. (2) Interruption of business. (3) Access delays or interruptions to our site or the web site(s) or services you have hosted on your server. (4) Loss or liability resulting from acts of god. (5) Data non-delivery, mis-delivery, corruption, destruction or other modification. (6) Events beyond our control. (7) The processing of this application. (8) Loss or liability resulting from the unauthorized use or misuse of your account identifier or password. UKHosting LTD also will not be liable for any indirect, special, indidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.
Good Neighbor Policy (Shared/Reseller Hosting)
UKHosting LTD specializes in "shared web hosting" and before you sign up with us it's important that you know what shared hosting is and how it plays a part in your web site hosting experience. For simplicity's sake let's just say that there are two types of web hosting; shared and dedicated.
Shared Web Hosting: Means you pay a relatively small amount of money and your site is hosted on a server that is shared by other customers.
Dedicated Hosting: Means you pay a premium (normally hundreds of dollars for a quality server), but the server is only used by your site. Nothing you do affects anybody else's site and nothing anyone else does will affect your site.
UKHosting LTD Good Neighbour Policy states that "no single site shall be allowed to affect the performance of the other sites sharing the server." This means that we constantly monitor all of the sites on the server and if one of them starts to cause trouble for the others, we will take action to fix the issue. What does this mean?
If a site is using a high amount of the server's resources (CPU, RAM, etc), we will attempt to find out what script/app/etc is causing the problem and we will disable it as soon as we can. Nearly 100% of the time we will disable only the offending script or site, not the entire account.
UKHosting LTD cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by UKHosting LTD are resold. Thus, certain equipment, routing, software, and programming used by UKHosting LTD are not directly owned or written by UKHosting LTD. Moreover, UKHosting LTD holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as UKHosting LTD sees fit. FURTHERMORE, UKHosting LTD retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.